Refund policy

Our customer care team will always go the extra mile to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. To start a return, you can contact us at hello@matchabotanicals.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We always recommend when sending products back to send this on a tracked service to ensure that it reaches us. 

Cancellations
You have the right to cancel your order until your order has been dispatched. We cannot accept cancellations once your package has been dispatched. You must tell us via email at hello@matchabotanicals.com that you wish to cancel your order. You do not need to give a reason for cancelling. 

Damages or Error
Products that turn up in nothing but perfect condition will be replaced free of charge. Please inspect your order upon reception and contact us within 30 days of receiving your products if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right. Upon receiving your delivery, please double-check the condition of your products to ensure no damage. 

Photo Requests
If you have a problem with your delivery, for example, damage or error, please send photographs to hello@matchabotanicals.com so that we can resolve this immediately for you. We are unable to take action without receipt of photographs. Photographs must be sent within 30 days of receipt of your parcel. 

Rejected or uncollected deliveries
Please note that if a delivery has not been rejected or not collected, we cannot offer a refund on our products that are consumed.

Gift Cards
Unfortunately, we cannot accept returns on digital gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at hello@matchabotanicals.com.