Q: When will my order be delivered?

A: At Matcha Botanicals, we are committed to delivering your order to you as quickly as possible. We generally aim to dispatch your parcel the same day as payment. Although sometimes logistical delays may occur, we promise to keep you informed by phone or email. Here is a quick overview of our delivery times:

  • France: Expect your order within 2-3 working days.
  • Germany, Austria, Netherlands, Portugal, Italy, Belgium and the rest of the European Union: Delivery takes approximately 5-6 working days.
  • United Kingdom: Your order should arrive in 7-8 working days.

For our Swiss customers (Postpac 100% Insured):

  • Collections take place on Mondays and Thursdays.
  • Your package reaches Swiss Post on Tuesday or Friday, and should reach you in 1-2 business days from there.

Using DHL? Here's what to expect:

  • In France: We prepare your order within 24 hours, and DHL delivers the next day.
  • Rest of EU: After 24 hours preparation, expect delivery in 2-3 days.
  • Switzerland: Likewise, after 24 hours of preparation, delivery takes 2-3 days.
  • International: Delivery usually takes 5-7 business days.

Please note that these are estimated times and may occasionally vary due to unforeseen factors.